Family requests stay focused on practical follow-up.

When you request shortlist help, Private Care BC collects the contact and request details you choose to submit: name, preferred contact details, city or region, care type, timeline, any attached residence profile, and the notes you provide.

Private Care BC records only a general category of how you arrived, such as organic, Private Care BC page, direct, referral, or unknown. It does not keep the raw referrer URL or full tracking strings for this purpose.

Do not submit detailed medical history, financial account details, government identifiers, or emergency information through the form.

If you submit information about a spouse, parent, or another person, share only what is necessary for the request and only if you are able to share it on their behalf. If decision-making authority or capacity is uncertain, Private Care BC may pause before any residence contact and send one clarification message with no more than two questions.

When you submit a shortlist request, Private Care BC reviews your context, checks current details directly with the relevant residences, and emails you a practical shortlist. If essential information is missing, Private Care BC may first send one clarification message with no more than two questions. No phone call is required. Private Care BC may check general details like availability with residences without identifying you; your details are shared only when you direct a next step.

If you reply to a Private Care BC email, Private Care BC may use automated tools to read the reply, not just detect that one arrived, to prepare a suggested next step for our team. A team member reviews every reply and decides what happens next before anything is sent to you or shared with a residence.

Private Care BC provides information, options to consider, and questions to ask. It does not act as your medical, legal, financial, clinical, placement, or care-provider advisor, and it does not represent you in negotiations with residences.

Private Care BC does not use intake or reply details for automated eligibility decisions, automated profiling, retargeting, or sale through a third-party marketplace. A person always reviews and decides what happens next; automated tools help detect and prepare, they do not decide or send anything on their own.

The form is submitted to a Private Care BC-owned server endpoint. The request is stored in the Private Care BC Supabase project and emailed through Resend to the Private Care BC follow-up inbox for follow-up work.

If you choose the public pathway only and decline private-pay help, the Navigator shows guidance on the website without submitting or storing a request and without sending an email.

Private Care BC uses service providers that may store or process information outside Canada. Information handled outside Canada may be subject to the laws of that jurisdiction.

Private Care BC keeps request handling on its own systems and does not send raw family details to Open Brain captures or agent briefings.

Submitting a request does not authorize Private Care BC to share your details with any residence. Private Care BC asks separately, later, before sharing anything with a selected residence.

Private Care BC should share information with a senior-living operator or service provider only when you ask for a step that requires it, such as checking availability, arranging a tour, or asking a specific question about a selected residence. Only the information needed for that requested step should be shared.

When you consent to Private Care BC contacting a selected residence, Private Care BC keeps a consent record with the consent wording version and timestamp. If the consent wording changes, Private Care BC requires fresh consent before relying on the older record.

You can withdraw residence-contact consent by using the privacy contact form or emailing hello@privatecarebc.ca. Private Care BC will record the withdrawal and stop sharing with residences unless you later give fresh consent for a selected residence and next step.

Private Care BC keeps shortlist requests only as long as needed for follow-up, recordkeeping, legal obligations, and service improvement. During launch, Private Care BC reviews closed requests at least annually and deletes or limits information that is no longer needed, subject to reasonable operational or legal retention needs.

You can ask Private Care BC to access, update, stop using, or delete your request details, subject to reasonable operational or legal retention needs.

Use the privacy contact form or email hello@privatecarebc.ca to make an access, correction, deletion, stop-use, or privacy question request. The form sends an email to Private Care BC's privacy contact for manual review.

Private Care BC keeps family request workflows behind server-side systems and does not place raw family request details in public pages, Open Brain summaries, or automated agent briefings.

No online system is perfect. Avoid sending information that would create risk if it were included in a normal business follow-up message.